The Get Threaded Customer Charter, first introduced in 2010, makes 5 promises encompassing Get Threaded’s commitment to always providing its customers with the highest standards of customer service.

In becoming an integral part of the company's operation, the Get Threaded Customer Charter has developed a position and reputation of its own.

Accessibility:

1.    We will at all times have a decision maker available to respond to your needs.

2.    We will respond in detail, by phone or in writing, to all written customer enquiries within fourteen working days.

Personal Information:

3.    We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

4.    We will not give your personal information to any other organisation for their marketing purposes.

Our Service Commitment:

Get Threaded aims to provide quality services to customers through fully trained and appropriately qualified professionals using top quality products that meet our stringent policies. Health and hygiene is of great importance to us and will be maintained to legislative requirements or in some cases further with every service you experience with Get Threaded.

Consumer Appeals:

Get Threaded endeavours to resolve all disputes quickly and fairly. To assist in this, we maintain a free and accessible internal Consumer Appeals Service. This can be accessed by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our Commitment:

This Charter will be reviewed annually.